Privacy Policy

Spence & Dave’s Junk Removal (“Company,” “we,” “our,” or “us”) operates the website www.spenceanddaves.com, which provides information about our residential and commercial junk removal, cleanout, and demolition services. This Privacy Policy explains how we collect, use, and protect personal information from anyone who visits our website, uses our services, or enrolls in our text messaging program. By using our website or services, you agree to the collection and use of information in accordance with this policy. The personal information we collect is used solely to provide and improve our services. We do not sell, rent, or share your information with third parties except as described in this Privacy Policy.

1. We may collect the following information:

• Name
• Phone number
• Email address
• Physical address
• Service request and appointment details
• Payment-related information
• Communication history with our company

What we do with the information we gather? We require this information to provide and improve our services, and in particular for the following reasons:

Scheduling and service delivery.

We use the information to schedule and provide junk removal services, send appointment confirmations and reminders, provide estimates, invoices, and receipts, and process payments.

Customer communications.

We may use your information to respond to inquiries and support requests, and to send promotional offers or special discounts when permitted by law.

Log data.

We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies.

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

2. Text Messaging Communications:

By providing your phone number and opting in, you agree to receive text messages from Spence & Dave’s Junk Removal, including appointment confirmations and reminders, service scheduling updates, estimate follow-ups, invoice and payment notifications, customer support communications, and promotional offers where applicable. Message frequency varies depending on your interactions with our company and the services requested. Message and data rates may apply.

Opt-out instructions.

You may opt out of text messages at any time by replying STOP. You may receive a final confirmation message after opting out. For assistance, reply HELP, call (803) 200-2775, or email hello@spenceanddaves.com. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

3. Service Providers:

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

This may include payment processing providers, scheduling and customer management software providers, communication and text messaging platforms, and professional service providers such as accountants or attorneys. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

4. Data Retention:

We retain customer information only for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights:

You may request to review, correct, or request deletion of the personal information we hold about you, or withdraw consent for certain communications, subject to legal and operational requirements. To make a request, please contact us using the information below.

6. Security:

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

7. Links to other sites:

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy:

We may update this privacy policy from time to time. The updated policy will be indicated by an updated “Effective Date” and the updated policy will be effective as soon as it is accessible.

9. Contact Us:

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us: Spence & Dave’s Junk Removal 7354 Garners Ferry Rd R, Columbia, SC 29209 Phone: (803) 200-2775 Email: hello@spenceanddaves.com